Custom-Designed Mug
Your mug, your vibe!
Description
11oz. Mug
Dishwasher safe
Microwave safe
Additional Information
| Weight | 0.35 kg |
|---|---|
| Dimensions | 8 × 8 × 10 cm |
| Design Coverage | Full-wrap, Partial |
You must be logged in to post a review.
Shipping Policy
We’re excited to get your order to you as quickly as possible! Please review our shipping guidelines below:
Processing Times
• Personalized Items: These are made with extra care and attention. Please allow 3-5 business days for production before shipping.
• Non-Personalized Items: Orders that do not require customization will be processed and shipped within 24–48 hours.
Processing Times for Bulk Orders
We aim to process and fulfill all bulk custom orders efficiently and on time. Please review our estimated processing timelines below:
Order Quantity | Processing Time |
20-49 | 7-10 business days |
50+ | 10-20 business days |
Note: Processing time includes design approval, printing, and packaging. It does not include shipping time.
Important Notes
- Rush processing may be available upon request (additional fees apply).
- During high-volume periods (e.g., holidays), processing may take slightly longer.
- Orders with complex or multi-color designs may require extra time.
- We will notify you promptly if there are any delays.
Shipping & Tracking
• All orders are shipped with tracking information, which will be emailed to you once your package is on its way.
• Shipping times may vary based on your location and the shipping method selected at checkout.
Additional Notes
• Business days do not include weekends or holidays.
• If your order contains both personalized and non-personalized items, they may ship separately.
If you have any questions about your order or need help with shipping options, feel free to contact us!
Refund Policy
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].
Cancellation / Return / Exchange Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at [email protected].
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at [email protected].
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Custom products (such as special orders or personalized items) cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
General Inquiries
There are no inquiries yet.
Reviews
There are no reviews yet