FAQ Seller
Seller FAQs
To start selling on Crafted Canadian, click on the "Seller Registration" link located in the footer of the homepage. Proceed to create an account, fill out your seller profile, and register your store. Then, follow the instructions to set up your store, including store profile, shipping and payment details and uploading your products.
As a Canadian Business, you have the opportunity to showcase your creativity by selling a diverse range of products on the marketplace. From handmade crafts, art, fashion, and food to unique items customized or personalized in Canada, we welcome it all. However, please note that the sale of alcohol, tobacco, and cannabis products is not allowed on Crafted Canadian Inc.
Retailer: 10% admin fee of total order before taxes and shipping
Wholesaler: 5% admin fee total order before taxes and shipping
Please note that administration fees are applied only to the product total; shipping charges and taxes are passed through in full to the vendor without deductions.
Sellers are responsible for setting their own shipping policies, including shipping rates, delivery times and shipping their own products. You can configure these settings from your seller dashboard.
Sellers are able to create promotions and provide discounts on their products through the store coupons feature available to them.
To effectively address customer inquiries and provide support, sellers have the option to utilize the messaging system found on the product page. It is essential to respond promptly and courteously in order to cultivate strong and positive relationships with customers.
There is no specific cap on the number of products you can showcase. It is advised to prioritize quality over quantity for a more attractive storefront.
It is possible to monitor and analyze your sales and performance on the platform through your seller dashboard, which offers comprehensive data on your sales, customer interactions and overall performance.
In the event that a customer wishes to return a product, it is important to note that each seller has their own specific return and exchange policies. To ensure clarity and transparency, it is recommended to clearly communicate these policies on your store and product pages. Additionally, it is crucial to be responsive and address any customer inquiries or concerns regarding returns in a timely manner.
It is not possible to directly connect or transfer products from another platform to Crafted Canadian. However, sellers can upload their products using a CSV file. After uploading, the products will be in Draft Mode for you to edit and review before publishing.
To modify your seller details, such as your profile and product listings, you can make changes via your seller dashboard.
Sellers can explore additional marketing opportunities with us, such as featured product placements, promotional campaigns, social media advertising , participation in marketplace-wide events and featured seasons.
If you are a seller looking to advertise on our platform for a specific period, please reach out to us at [email protected] to discuss running your own advertisement on the home page.
- Photo size needs to be less or equal to 1MB.
- It is encouraged to have good quality photo and it is recommended to avoid white backgrounds for clarity
