At Frosted In Style, customer satisfaction is our top priority. Please review our returns and refund policy below:

1. Eligibility for Returns

  • Items must be unused, in their original condition, and returned within 14 days of delivery.
  • Custom or personalized items are non-refundable unless they arrive damaged or defective.

2. Process for Returns

  • Contact us at [email protected] to initiate a return.
  • Provide your order number and reason for return.
  • You are responsible for return shipping costs.

3. Refunds

  • Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7 business days and credited to your original payment method.

4. Exchanges We only replace items if they are defective or damaged. Contact us at [email protected] for assistance.