Rustic Ridge Pine Basket

Damaged Items Policy

If your item arrives damaged:

• Report within 7 days of delivery to [email protected]

• Include in your email:

  • Your full name

  • Order number

  • Delivery date

  • Photos of damaged packaging AND product

• No return required - we'll issue a full refund (item + shipping) upon verification of photographs.

Note: We photograph all items before shipping to verify proper packaging for insurance purposes.

Standard Return Policy

In-Stock Items:

• 30-day return window

• Must notify us within 7 days of receipt of the product

• The item must be in original condition and must receive within 30 days of shipment.

• Full product refund upon return (customer covers shipping both ways)

Made-to-Order Items:

• A 70% product refund is available if returned within 30 days, as these are customized to your stain and wood selections.

• Must notify us within 7 days of receipt at [email protected] 

• Item must be in original condition and must be received in 30 days from original shipment.

• No refunds on  any shipping costs

All returns subject to inspection. We reserve the right to refuse refunds for items that not in their original condition, as they are photographed before shipping.

We want you to love your purchase! Contact us with any concerns at [email protected].