Exchanges/Cancellation

You may also exchange your product for another candle of the same size and price within 14 days of purchase. The buyer is responsible for shipping cost on all return items.

Please contact us at denice@darkhorsehandcrafted.com for further details.

Exceptions / non-returnable items

Due to the nature of our products, used candles cannot be returned or refunded, also custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. The buyer is responsible for shipping cost on all return items.

Cancellation

Items can only be cancelled if done so prior to the order being shipped.